Using ChatGPT for Operational Excellence - Multi-Site Managers in Retail & Hospitality
This course helps Regional Managers in retail and hospitality unlock the potential of ChatGPT to boost operational efficiency, improve communication, and support team performance. With real-world examples and time-saving tools, managers will learn how to embed AI into daily routines and strategic thinking.
8 Modules
Online Assessment
3 Hours
Learning outcomes
Understand the Role of ChatGPT in Multi-Site Management:
Learn how AI can support communication, planning, and decision-making across multiple locations.
Communicate Effectively at Scale:
Develop skills to create clear, tailored messages for different audiences using ChatGPT.
Support Efficient Site Visits and Reporting:
Gain tools to streamline visit prep, note-taking, and follow-up actions through AI support.
Enhance Team Engagement and Coaching:
Learn how to generate ideas for motivation, recognition, and handling sensitive staff conversations.
Improve Operational Planning and Execution:
Use ChatGPT to assist with SOPs, marketing plans, event logistics, and internal updates.
Apply Strategic Thinking with AI:
Discover how ChatGPT can support scenario planning, project drafting, and business case writing.
Master Prompting Techniques:
Understand how to write effective prompts and create templates for recurring tasks.
Integrate ChatGPT into Daily Routines:
Acquire practical methods for embedding AI into your everyday workflow as a regional leader.
Course content
Module 1: Introduction to ChatGPT
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What ChatGPT is (and isn’t)
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Why AI matters for multi-site operations
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Demo: Accessing and interacting with ChatGPT
Module 2: Smart Communication at Scale
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Writing clear, confident emails to site managers
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Drafting shift briefings, staff memos & weekly updates
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Using ChatGPT to tailor tone and messaging for different audiences
Module 3: Site Visit & Reporting Support
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Creating site visit templates and checklists
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Summarising visit notes and action points
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Using ChatGPT to identify recurring issues or trends
Module 4: Boosting Team Engagement
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Generating ideas for staff recognition, competitions, or incentives
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Helping managers with coaching scripts or difficult conversations
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Writing positive feedback or constructive performance reviews
Module 5: Operations & Planning Tools
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Using ChatGPT to draft operational SOPs or event plans
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Brainstorming store-level marketing ideas
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Preparing high-level insights for leadership
Module 6: Strategic Thinking with AI
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Scenario planning and problem-solving
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Writing business cases or project outlines
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Simplifying policy language for frontline teams
Module 7: Getting More From ChatGPT
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Mastering prompt structure for better answers
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Creating prompt templates for recurring tasks
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AI tips for busy regional managers
Module 8: Embedding AI into Your Role
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Daily workflows with ChatGPT
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Balancing AI with human judgment
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Real examples from retail & hospitality
Who Should Take This Course
Regional or Area Managers overseeing multiple retail or hospitality sites who want to use AI to lead smarter, communicate better, and stay ahead operationally.
Pricing
€299 per sales rep.
